PV panel identification

Zubin Bhumgara

• March 16, 2023 21:02

Hi, I have a new PV array on my residential property. 
The installers have created a layout in the Tigo EI App but have allocated the wrong panel model IDs. When I try and change the ID label for each panel I cannot find the particular model number in the drop down menu. The installed panels are Sharp NU-JC400C (400 W) units whereas the max output is shown in Tigo EI as 180W.

Any ideas how I can change the panel ID to something not in the model drop down menu?

many thanks

 

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• 

  Greg Smith

  • March 17, 2023 15:51
  • Edited

  Hi Zubin, I have created a service ticket for your question. Support will be reaching out to you shortly. 

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