Device update error
Hello, I would like to ask for a help with CCA device update. Error code: 500 , App version: 4.7.2 . Update can not be done. I used wifi, bluethooth and then ethernet. But there is still error code if i want make an update. Please can you help me solve this problem ? After this i can add S4-A-O to TAP and CCA.
I use IOS for this update.
Hello. I have created a ticket for you with our Technical Support team. They will be reaching out to you soon to work on the resolution.0
Hello I have the same problem. I am installing new system and i am getting 4.7.2 app update needed but with error 5000
Gleiches Problem bei mir. Samstag soll die Montage am Dach erfolgen, wollte den CCA schonmal einrchten...
Das Problem ist mit IOS und Android0
Dear Solar System Team, Peter and Michael,
Thank you very much for sharing this experience here!
We've got a few customer tickets and calls in Tigo Support for this reason, so we're already handling the matter which will be solved in the shortest time possible.
As this is a topic for our Support Team could you please call our Contact Center with the System Id of Tigo EI so an agent can solve remotely and help you complete the system commissioning?
Here's our Contact Page! Contact Support – Tigo Help Center (tigoenergy.com)
We apologize for any trouble and will be right there with you to solve!
Thank you very much!0
Auch bei mir funktioniert das Update nicht und es kommt Error code 5000
Same here (iOS). :-(
App version: 4.7.2
Error code: 500
An internal server error occured.
Anyone found any resolution to proceed with onboarding?0
Same problem for me (Android)
App 4.7.2 Error Code : 500 (An internal server error occured)0
We had an issue with some inverters and have fixed it as of this morning (Mar 15). No need to update anything as it was on the server side.0
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