Device update error

Comments

8 comments

  • Avatar
    Josine Pentin

    Hello.  I have created a ticket for you with our Technical Support team. They will be reaching out to you soon to work on the resolution.

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    Peter Klein

    Hello I have the same problem. I am installing new system and i am getting 4.7.2 app update needed but with error 500

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  • Avatar
    Michael Hohenforst

    Gleiches Problem bei mir. Samstag soll die Montage am Dach erfolgen, wollte den CCA schonmal einrchten...

    Das Problem ist mit IOS und Android

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  • Avatar
    Olivia Barrow

    Dear Solar System Team, Peter and Michael,

    Thank you very much for sharing this experience here!

    We've got a few customer tickets and calls in Tigo Support for this reason, so we're already handling the matter which will be solved in the shortest time possible.

    As this is a topic for our Support Team could you please call our Contact Center with the System Id of Tigo EI so an agent can solve remotely and help you complete the system commissioning?

    Here's our Contact Page! Contact Support – Tigo Help Center (tigoenergy.com) 

    We apologize for any trouble and will be right there with you to solve!

    Thank you very much!

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  • Avatar
    Friedrich Kolmayr

    Hallo !

    Auch bei mir funktioniert das Update nicht und es kommt Error code 500

     

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  • Avatar
    Robert Haken

    Same here (iOS). :-(

    =========================

    Error

    App version: 4.7.2

    Error code: 500

    An internal server error occured.

    =========================

    Anyone found any resolution to proceed with onboarding?

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  • Avatar
    Claude Lamoque

    Same problem for me (Android)

    App 4.7.2 Error Code : 500 (An internal server error occured)

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  • Avatar
    Archie Roboostoff

    We had an issue with some inverters and have fixed it as of this morning (Mar 15). No need to update anything as it was on the server side. 

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