Slow data updates premium

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3 comments

  • Avatar
    Josine Pentin

    Hello Robert.

    Yes, with the Premium Plan, the Tigo CCA collects data at a 1-minute granularity for the full history of the system. However, the updates are not real-time. The process of collecting data from the CCA and sending it to the Tigo Cloud (update rate) requires a time of up to 10-20 minutes per cycle. This batching process allows Tigo to send an ample sum of data to the cloud without sacrificing overall bandwidth for other network communications.

    1
  • Avatar
    Robert Beedham

    Thanks you Josine. That's great and thanks for the reply.

    It's a great system I was just checking it is working as it should

    Thanks again for the advice.

    1
  • Avatar
    Adolf Schnecker

    Hallo Robert, 

    TIGO stellt in der Premium-Version Daten mit einer Granularität von 1 Minute für den User zur Verfügung. Aufgrund eigener Erfahrung und Information vom Support werden Daten jedoch im Abstand von 5 Sekunden gesammelt! Das ist natürlich für die TIGO-Techniker gut, um eine präzise Fehleranalyse erstellen zu können.

    Den User aber davon nicht zu informieren, das ist für mich aber nicht o.k.

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    Translation
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    Hello Robert,

    In the premium version, TIGO provides the user with data with a granularity of 1 minute. Based on our own experience and information from support, however, data is collected at intervals of 5 seconds! This is of course good for the TIGO technicians to be able to create a precise error analysis.

    But not informing the user about this is not o.k. for me.

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