Delete Unwanted Objects in EI Monitor Diagram

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4 comments

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    Curtis

    Hello Dan Mabbutt and Greg Smith

    It looks like Customer Support has assisted in the removal of these objects. That's great to see!

    I can also confirm that System Owners are not given the tools to delete items from their layout. This is a precautionary measure, so that systems (or portions of systems) are not accidentally deleted by users who are just getting to know their accounts.

    For future requests, please reach out to the system's installer, or Contact Tigo Support with your removal request.

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    Greg Smith

    Great question, Dan. While there is no "unplace" option, there is a delete indicated by the trash can at the top of the toolbar. Click on the component or remnant line, and more options appear, as shown in the image below. Click the trash can, and it should disappear forever. You can see that the inverter icon has been selected, and the trash can is now visible at the end of the toolbar.

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    Dan Mabbutt

    Actually, there is an "Unplace" option. See the second screenshot below. But there isn't one in my system. See my first screenshot. So I can't perform the rest of your instructions.

    The "Unplace" option (or "delete") doesn't appear in all of the illustrations in the web documentation either. There must be some mechanism that removes it from the toolbar.

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    Greg Smith

    Interesting. I wonder if it is based on permissions, i.e. Installer versus User. I created a ticket for you and will have a service Agent delete the unwanted entries from the layout.

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