TS4-O Discovery by CCA



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    Greg Smith Community Moderator
    Early Adopter

    Hello Rostislav, this is a common question for our support team and appears in the Community forums from time to time.

    The discovery of optimizers that haven't been recorded at the time of the physical installation can still be retrieved through a "blind discovery" by our support agents.

    The physical location of each Tigo Optimizer is only known by the person who installed the device. The Cloud Connect Advanced (CCA) can detect the serial number of any unit propagating signals in its range. However, its physical location will still be unknown. The system can detect your 9 PV modules, but it has no idea which is on the site layout page. To ensure proper placement on the Tigo EI Site and the EI App you must perform this procedure so that we can correctly place the modules in their proper position relative to the modules the TS4's are connected to. It does require roof work so take proper precautions.

    Step 1: Run blind discovery on your system using the EI App.

    Step 2: Once the blind discovery is complete, pick a sunny day and shade the modules once at a time using a large cloth or piece of cardboard.

    Step 3: Observe power reduction on the modules using the Tigo EI APP system view. The module icons should change shades of green as the shade is placed over the module.

    Step 4: Take notes of their actual positioning on a drawing of the array.

    Step 5: Open the EI App or EI Portal and place the optimizers in the correct order. 

    Blind discovery may take some time (based on how many modules we are looking for. If you have any questions, please get in touch with our Support Team.

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    Rostislav Macik

    Thank you for help. For "blind discovery"  your support is needed.

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    Curtis Community Moderator
    Thank you for your reply!

    I see that you have opened a ticket with the Support Team. Tigo's highly trained Support Engineers will assist in the Blind Discovery process, and ensure that you have the most successful experience with your Tigo Products!

    In the meantime, we thank you for your patience with this process. 

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