my MMU is stuck on H/W test

I've gotten a couple of alerts on my tigo app in the last couple of days. First, "overvoltage detected", then "low power production". My sys is currently giving me about 30W, instead of the 1-2KW I'd normally expect. So, I decided to reset my MMU-ESW, but first came across the H/W test function and decided to try it. Probably a mistake. It's now been stuck for about 30 minutes, displaying "2.7 H/W Test", and no amount of pressing any of the panel keys get me off of that display. I can reach the mmu with a browser (hard ethernet connection) but my usual Tigo password doesn't get me in and I don't know any other. Is there a default that I could try? What else can I do to get un-stuck? When I do, should I do a restart or a renew?

Thanks!

Curtis

December 06, 2022 18:52

Hello Jerry Fiddler,

Thank you for contributing to Tigo's Community!

I see that you have also opened a ticket about this subject with the Tigo Support Team. Our highly trained Support Engineers will review the issue and provide individualized assistance, to ensure that you have the most successful experience with your Tigo Product(s).

In the meantime, we thank you for your patience!

my MMU is stuck on H/W test

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