The Optimisers show power and energy, but Zero reclaimed energy. What coud be the problem?

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5 comments

  • Official comment
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    Enzo Francic

    Dear Kalin,

    Thank you for contributing to our Tigo Community!

    It's most probably because you have in your solar installation other PV modules without our optimizer.

    The reclaimed Power feature is shown only if all the PV modules are equipped with power Optimizers. The reason is easily told: the current and voltage mismatches are the ones that are leading the optimization gains. Therefore to have the whole picture of the DC-DC conversion happening in the string, all the PV modules in the string must deliver information on their performance.

    Hence, to have the reclaimed Power data, you would need to install TS4s on all of the PV modules in your system.

    If this is not the case, please let us know, and we will investigate your system.

     

  • Avatar
    Kalin Trifonov

    Hi Enzo, 
    Thank you for replying. 
    I have two strings in my system. One with 7 panels without any optimizers and one with 6 panels with optimizers. I only have the one string with 6 panels configured in the Tigo EI so from that one string all panels have optimisers installed. 

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  • Avatar
    Kalin Trifonov

    Here are a couple of screenshots from my system illustrating the problem.

     

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  • Avatar
    Kalin Trifonov

    All 6 panels from the string have Tigo optimizers installed.

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  • Avatar
    Enzo Francic

    Dear Kalin,

    Thank you for your response.

    I have opened a ticket for you. Our support team will look into this request.

     

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