Installed new router

Comments

5 comments

  • Avatar
    Greg Smith Community Moderator
    Early Adopter

    Hi William. I went through this same thing when I updated my router a few months ago. Here is the process, found in our Help Center, for reconnecting your phone to the EI App. This reconnects the Cloud Connect Advanced to the Internet and gets your system back online. Once complete, you can use the App and the online portal at smart.tigoenergy.com.

     

    How do I connect my phone to the CCA?

    https://support.tigoenergy.com/hc/en-us/articles/6352290467475-How-do-I-connect-my-phone-to-the-CCA-

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  • Avatar
    William Laplante

    thank you Greg.  Now I have to learn how to connect my inverter!  Changing my router was more work than I anticipated!

     

    1
  • Avatar
    Greg Smith Community Moderator
    Early Adopter

    No problem, William. I just went through a router swap, and my SMA Inverter was such a nightmare to reconnect. They (still) don't support Apple products, and I don't have a PC with WiFi or an Android in my home. I ended up using a PLC adaptor and running a short Ethernet from the adaptor in the garage to the communication terminal in the SMA inverter. Let us know if you run into any trouble. We are happy to help!

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  • Avatar
    A S

    Hallo, bei jedem Routerwechsel ändere ich auf dem neuen Router sofort
    1. den WiFI-Netzwerknamen (SSID)
    2. das dazugörige Passwort
    3. die IP-Range

    Ich übernehme somit die Daten/Werte des alten Routers.

    Und voilà, das wars. Nach dem Reboot der Hosts ist es wieder so wie es mit dem "alten" Router war.

     

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  • Avatar
    Curtis Community Moderator

    Hallo A S,

    Ja, das würde auch gehen!

    Ich denke, William Laplante brauchte auch Hilfe beim Anschließen seines Wechselrichters. Ich hoffe, seine Bemühungen waren erfolgreich.

    Wenn Sie weitere Fragen haben, wenden Sie sich bitte an unser Support-Team unter: support@tigoenergy.com

     

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    Translation
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    Hello A S

    Yes, that would work as well!

    I think William Laplante needed assistance with connecting his inverter as well. I hope his efforts were successful. 

    If you have any additional questions, please reach out to our Support Team at: support@tigoenergy.com

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