This article discusses the possible troubleshooting techniques if you do not see the GO or EI Inverter in the list of selectable items (within the Tigo EI App).
If you are scanning for a Tigo Inverter in the EI app and don't see what you are looking for, here are some simple things to check:
- The Tigo EI App scanning page is a carousel that includes a multi-dot icon  at the bottom of the page. If there are several Tigo devices on-site (other inverters or CCAs), the app may have landed on a different one than the one you are currently discovering. If this happens, simply swipe left or right to see other local options.
- Verify equipment image matches what you are installing. If the incorrect image is displayed with the correct serial number (e.g. a CCA is displayed instead of an inverter), then do NOT select ADD. Power-cycle the inverter and rescan only when the image and the serial number, match.
The Inverter may take a moment to respond (could take between 3-5 minutes). If you do not see any options available, wait a couple of minutes and press Close (upper right). Then press the Scan button again. Retry a few times.
- Tigo Inverters and CCAs broadcast their Bluetooth signals for a duration of 2 hours. If you do not see the device at all, the Inverter may have been on longer than 2 hours. Just power-cycle the AC connection for the Inverter to restart its broadcast.
If your equipment is still not showing up, check the wiring of the inverter, battery, and/or meters is correct. Ensure that the inverter is connected to the AC power source correctly and that it is currently on. Verify with your equipment manual to make sure that each step has been performed correctly.
If you have reviewed all possibilities and still see no options, please Contact our Support Team.