What happens if there's a power outage?

If both your inverter and Cloud Connect/Management Unit lose AC power within the same minute, your optimizers will interpret this as AC grid loss and automatically enter PV-Safe mode (0 output voltage).

Unlike when PV-Safe is activated manually, your optimizers will automatically reset the following day and output voltage will return to normal.

For compatibility with inverter features like SMA's Secure Power Supply, Tigo can disable the AC grid loss shutdown. Contact Tigo Customer Care for more information.

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