Discovery should only be completed once on a CCA. If a second Discovery is required, Tigo Support can perform a remote Discovery (as long as the system is connected to the network).
If the number of Gateways and/or TAPS is changed, or a unit is replaced:
Simply change the amount found in the Equipment page. Then, Contact Tigo Support with the system ID and physical street address. The support team will confirm the new components and perform a remote configuration update.
If a CCA is moved to a new site and used with different optimizers than before:
Contact Tigo Support for assistance in de-commissioning the old system.
Then, the new system would be rebuilt and Discovered using the standard directions at:
- If the number of CCAs used in an existing system is changed:
Add the CCA serial number and configuration to the Equipment page. Then Contact Tigo Support with the details, the System ID, and the address. Support will then rerun Discovery.
Note: If you are not the owner of the system, you may be asked to have the owner confirm that the system is being changed.