Curtis Community Moderator Tigo Employee

1. Community
2. EI Residential Solution – Q&A
3. ES75 Series Optimizer

Hello Douglas, Thank you for your great question! The Solar Industry has changed rapidly over the last 10-15 years. During this period, all manufacturers of Solar products were making adjustments t...

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• Curtis
• 15. April 2022 16:05
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1. Community
2. Energy Intelligence (EI) Monitoring - Q&A
3. What, on the CCA is H/W test?

Hello Roger, Thank you for your reply.Yes, you are correct! H/w.test means Hardware Test. However, this Hardware Test is a legacy function, for a discontinued product that you do not have installed...

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• Curtis
• 14. April 2022 16:07
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1. Community
2. Energy Intelligence (EI) Monitoring - Q&A
3. How to connect Tigo Taps to SMA tripower/speedwire?

Hello Eric, Thank you for contributing to the Tigo Community!Unfortunately, the SMA Speedwire interface uses a completely different protocol for communication. For this reason, you would not be abl...

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• Curtis
• 14. April 2022 15:14
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1. Community
2. Energy Intelligence (EI) Monitoring - Q&A
3. What, on the CCA is H/W test?

Hello Gavin, Thank you for contributing to the Tigo Community! It sounds like there may be some confusion here... I have checked your system and you have an original Tigo Cloud Connect (different t...

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• Curtis
• 1. April 2022 21:57
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1. Community
2. EI Residential Solution – Q&A
3. TIGO TS4 A O

Hello Kevin, Thank you for contributing to the Tigo Community. If functioning as expected, the Tigo MLPEs should not be making any audible noises, clicking or buzzing. Sounds of this nature could i...

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• Curtis
• 30. März 2022 14:36
• 0 Stimmen

1. Community
2. TS4 Flex MLPE – Q&A
3. Parallel strings with shading. What to do?

Hello Jesse, Just checking to see if you have found a resolution to the issue you have been experiencing. The production on your system does look a bit better. Did you find an electrician/installer...

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• Curtis
• 28. März 2022 14:41
• 0 Stimmen

1. Community
2. Energy Intelligence (EI) Monitoring - Q&A
3. TAP communication protocol

Hello Alan, Thank you for participating in Tigo Community!I do not know if what you are describing is possible, but it's worth going through the pros and cons: Data coming from the TAPs may not be...

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• Curtis
• 25. März 2022 16:55
• Bearbeitet
• 0 Stimmen

1. Community
2. TS4 Flex MLPE – Q&A
3. Performance with hard shadow/hard sun less than expected

Hello Piet and Myrl!Thank you both, for participating in the Tigo Community!Since every system is unique, it would be best to have the data completely reviewed by a Tigo Support Engineer. I have cr...

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• Curtis
• 25. März 2022 15:39
• 0 Stimmen

1. Community
2. EI Residential Solution – Q&A
3. Very sunny weather and TIGO's are bright green but only 10% generation. HELP!!!!

Hello Sandeep, Thank you for participating in Tigo Community!I see that you have opened a ticket with our European Support Team. Since each system is unique, they will review the available data to ...

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• Curtis
• 25. März 2022 15:20
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1. Community
2. TS4 Flex MLPE – Q&A
3. Tigo TS4-A-O 700 W

Hello Jacek, Thank you for contributing to Tigo's Community!The Tigo TS4-A-O 700 W is a single-module device (connect directly to the panel). There are no additional parts needed for the connection...

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• Curtis
• 4. Februar 2022 15:55
• 1 Stimme