CCA + TAP + TS4-A-O configuration without barcodes

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3 Kommentare

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    Curtis

    Hello Mauro, 

    Thank you for contributing to the Tigo Community. 

    Since your question is very specific to your issue, I have started a ticket with the Tigo Support Team. An agent will be in contact soon. In the meantime, please prepare a system map and try to confirm as many of the serial numbers (and locations), as possible. If the rooftop is extreme or you want to avoid lifting Modules, there is an easy method to capturing Serial Numbers:

    • Take a cell phone to site
    • Place phone on a selfie-stick
    • Pass the stick under PV-Module(s)
    • Take a pic with the camera app on the phone

    Using this method, you will not have to lift the panel and may be able to get some (or all) of the outer units on the array.

    Once a portion of the system is confirmed, a Discovery can be launched for just those units. Then, the Tigo Support Team can run an additional scan for rogue serial numbers that are attempting to communicate with the system. These rogue serials can be added to the System Layout (online). 

    Important Note: The true mapping locations for the recovered units, will not be correct! This will cause confusion for future site visits and when dealing with other issues (shading events, string outages, module failures, etc). The only way to confirm the location of each unit, is to lift all the panels and find the physical placement of each serial number. 

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  • Avatar
    Mauro Mozzarelli

    Thank you for your kind reply I tried already with the 2 most accessible panels. Unfortunately my phone takes a blurred photo each time because the distance between the panel and the roof tiles is only 15cm at most (the down wave of the tile) and the phone is too close to the TS4 module attached to the PV panel’s frame.

    Can the CCA +TAP discover all TS4’s without the barcodes? I was thinking that once acquired I could map the system by using a cardboard fixed on a fishing rod to shade the PV panels one by one for identification.

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  • Avatar
    Curtis

    Hello Mauro, 

    It usually requires at least a couple of Serial Numbers. However, the Support Team may be able to help you with that. 

    I have created a ticket for you. Our Engineers will be in touch, soon. In the meantime, if you can lift any of those modules or get an angled mirror on a stick, it would greatly help their efforts in defining the system, quickly. 

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