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    Greg Smith Community Moderator
    Early Adopter

    Hello Conrad, I see you already have a ticket open with our service line.

    Please download our Energy Intelligence app from the Apple App Store or Google Play. We see that your MMU has been disconnected from the internet for the last 3+ years. The system will need to be online for the alerts you are talking about to be sent. It is important to note that a premium subscription will be needed for performance alerts. 

    Please continue to work with the Tigo service agent to resolve this issue.

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