Tigo app has shown no production now since January 10

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    Curtis Community Moderator

    Hello Ronald Sauve,

    Thank you for your contribution to Tigo’s Community!

    Every system has a unique design and unique challenges. For issues like this, we strongly suggest contacting Tigo Support where our highly-trained Engineers can provide an individualized review of your system and seek a resolution for you.

    I see that you have already opened a ticket and our Engineer is in the process of assisting. Please continue to work with them, and once the issue is resolved, you may return to this thread to let the other Community members know what was successful for you.

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    Ronald Sauve

    Well it appears that the issue has been resolved only from Tigo’s end. Although I asked what the story was so I would know where to look if it happens again, I haven’t received any reply as to what went wrong. It would be nice to know, because I tried numerous remedies with no success, and it would be good to know better what to look for next time.

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    Curtis Community Moderator

    Hello Ronald Sauve

    Thank you for your reply. 

    I'm not sure if there is a precise answer in this case. I do know that the App and Web Portal teams have been doing some upgrades to increase data speed for certain areas. It's entirely possible that your app updated and some cache information was blocking the App from working. Usually a phone power-cycle or deletion of the app's cache, clears this up. 

    In either case, I am delighted to hear that the app is functioning again for you. 

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