Sporadic no production during sunny days.

Kommentare

4 Kommentare

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    Curtis Community Moderator

    Hello Chung Liu

    Thank you for your contribution to the Tigo Community!

    Have you contacted Tigo Support about this? I don't see an open ticket... I highly encourage you to reach out to our highly trained Engineers. They can review your system and find if there are any design errors or other issues that can cause what you have described. 

    I have opened up a ticket for you, and an Engineer should be in contact, soon. In the meantime, we greatly appreciate your patience with this process. 

    0
  • Avatar
    Lloyd MacKinnon

    following ,,,, I hope you get some support Liu , 

    0
  • Avatar
    Chung Liu

    Curtis opened a support ticket for me and was contacted by an engineer. They did an update on the inverter on 10-06. After the update the production smooth out without any dips. Here are the productions on the day of the solar eclipse and yesterday. There are no clouds or haze in the sky the whole day.

    1
  • Avatar
    Curtis Community Moderator

    Hello Chung Liu

    Thank you for sharing the results of your recent Customer Support experience!

    I'm happy to see that your system is functioning smoothly. If you see any future anomalies, you can reopen the ticket by simply replying to the last email. 

    Have a sunny day!

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