Resetting an account to remove and add Tigos etc.

Hi,

I'm not having much joy from support in by either resetting my account or deleting it so I can start again.

This is required because the installer is no longer in business and has the master control on my system. I have contacted support numerous times with little success.

I need to be able to remove the existing tigo's and replace with new to the same cloud connect. The old tigo's will be added later when I extend the system.

I am even unable to set up a new system as the existing cloud and tigo's are already registered. This has been going on for two weeks now.

Any suggestions, thanks in advance

Jonathan

Curtis

Community Moderator

27. Juli 2023 15:10

Hello Jonathan Haslam,

Thank you for contributing to the Tigo Community.

I'm sorry to hear that you are not joyful about the response from Tigo Customer Support. The ticket is still open, and I can see that they are seeking a resolution for the issue. Please continue working with them, as I am absolutely positive that they can resolve this for you.

Thank you for your patience and understanding.

Resetting an account to remove and add Tigos etc.

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