Set up of CCA

David Fox

• 9. Juli 2023 18:26

When I connect to my CCA for the first time it says the next step is to update the system, when I do this the light goes red and the update stalls.

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  Curtis Community Moderator

  

  • 10. Juli 2023 15:27

  Hello David Fox, 

  Thank you for contributing to the Tigo Community. 

  Have you contacted Tigo Support, yet? This may be an issue with network connection, speed or access. A Tigo Engineer can attempt to update the CCA (remotely) and see if there are any issues that could cause a failure to update. 

  Also, check the app store to see if you have the latest version of the Tigo EI App. There may be a modern version that corrects this activity. 

  I don't see an open ticket for you, so I created one. An agent will be in touch soon. Thank you for your patience. 

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  David Fox

  • 10. Juli 2023 16:06

  Thank you Curtis, much appreciated.
  I will update you when I have tried again.

  Regards
  Dave

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