Can you discover TS4a-o mlpe in the dark?

Giles Woodhead

• 9. Mai 2023 21:41

I just finished installing 16 panels and ts4a-o just as the light was failing. The tigo ei app found 12 ts4a-o but only 9 of those produced any output. Another 4 panels a little further away remained undiscovered so I moved the TAP to a more central location just as it got dark but still they remain undiscovered.

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  Thorsten Von Eicken

  • 10. Mai 2023 16:05

  The ts4a-o use the panel's power so when the panels are not producing there's no juice to communicate. When they do communicate, you can see the RSSI (signal strength on a scale from 0-255) on the EI website in the system view.

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  Curtis Community Moderator Tigo Employee

  • 10. Mai 2023 21:45
  • Bearbeitet

  Hello Giles Woodhead, 
  
  Thank you for contributing to the Tigo Community. 
  
  As Thorsten Von Eicken was saying, the Tigo MLPE (TS4's) gather their running power from the Solar Modules. If there is no sun, then the Discovery will cease to find the remaining units until the next day. 

  If the system does not capture all units, please contact Tigo Support. Our highly trained Support Engineers can provide individualized assistance, to ensure that you have the most successful experience with your Tigo Product(s).

   

  Contact our Support Team, here:

  https://support.tigoenergy.com/hc/en-us/requests/new

   

  For any other questions regarding support, visit our Contact Support page:

  https://support.tigoenergy.com/hc/en-us/articles/4401866316307-Contact-Support

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